FTC‑aligned • CCPA/GDPR Compliant • No data sold

Privacy Policy

Effective Date: October 2025. This Privacy Policy explains how Gateway Financial Settlement Relief, LLC (“we,” “our,” “us”) collects, uses, and protects your personal data in compliance with CCPA, GDPR, and other applicable regulations.

1. Information We Collect

  • Personal identifiers (name, email, phone, address, state).
  • Financial information (debt amount, program eligibility data you voluntarily provide).
  • Device data (IP, browser type, operating system, pages visited, timestamps).
  • Cookies and analytics data for performance, fraud prevention, and personalization.

2. How We Use Your Information

  • To provide educational content, eligibility estimates, and customer support.
  • To communicate with you (via email, SMS, or phone) after explicit consent.
  • To prevent fraud, maintain security, and comply with legal obligations.
  • To analyze site traffic and improve user experience.

3. Cookies & Tracking Technologies

We use first‑party cookies (for authentication and preferences) and third‑party cookies (for analytics and security). You can disable cookies in your browser settings. For analytics, we may use Google Analytics, Cloudflare Insights, and session replays strictly for diagnostics and optimization.

4. Marketing Communications

We send marketing emails or texts only after you provide consent. You can unsubscribe anytime using the link in our emails or by replying STOP to SMS messages. We never sell your personal information.

5. Data Sharing & Third‑Party Integrations

  • Hosting & infrastructure: Cloudflare, Vercel, and similar providers.
  • Analytics & optimization: Google Analytics, Cloudflare Insights, internal telemetry.
  • Communication: Twilio for verified messaging, email providers for notifications.
  • AI automation & personalization: OpenAI APIs used to automate educational content and lead routing—data is anonymized and never sold.

6. Your Rights (CCPA, GDPR, and State Laws)

  • Access and request copies of the personal information we hold.
  • Request correction or deletion of your information.
  • Opt out of data sharing or targeted advertising.
  • Withdraw consent for communications at any time.

To exercise these rights, contact privacy@gatewaydebthelp.com or call 888‑437‑7141. We will verify requests according to legal standards.

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements. Afterward, data is securely deleted or anonymized.

8. Data Security

We use SSL encryption, secure hosting, firewalls, and access controls. Administrative access requires multi‑factor authentication. While no system is 100% secure, we exceed industry standards for protection.

9. International Data Transfers

Data may be processed in the U.S. or other jurisdictions where our service providers operate. We ensure equivalent safeguards under GDPR‑standard contractual clauses.

10. Children’s Privacy

Our services are intended for adults 18+. We do not knowingly collect personal information from children. If you believe a minor submitted information, contact us to delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any material changes will be posted on this page with a revised effective date.

12. Contact Us

Questions about this Policy can be directed to privacy@gatewaydebthelp.com or by mail to Gateway Financial Settlement Relief, LLC, 400 N Tampa St, Tampa, FL 33602.

Effective Date: October 2025